Shipping policy

Shipping Policy (Official)

Last Updated: 2026

This Shipping Policy applies to all order processing, delivery, logistics tracking, package signing, and shipping-related after-sales matters on the official Nexiobeauty website. By placing and completing payment for any order on our site, you acknowledge that you have fully read, understood, and voluntarily agreed to all terms of this Shipping Policy.

1. Delivery Coverage & Service Areas

Nexiobeauty mainly provides cross-border shipping services across the United States, as well as international delivery to selected European and American regions. Shipping availability, delivery timeframes, freight rates, and customs clearance rules vary by country and region, all subject to the real-time data displayed on the checkout page. We reserve the right to cancel orders and issue full refunds for remote areas, restricted shipping regions, or locations prohibited by shipping policies without additional compensation liability.

2. Order Processing Time

All paid orders will be processed, inspected, and shipped within 1–3 business days (excluding weekends, public holidays, and official logistics suspension periods). Shipping schedules may be slightly delayed during large-scale promotions, holidays, temporary inventory fluctuations, or supplier shipment delays. Customers may check updated logistics status through their order background without separate individual notifications.

3. Delivery Timeframe

Cross-border delivery times are affected by destination, weather, customs clearance, logistics capacity, and other external factors. All transit times are for reference only and do not constitute guaranteed delivery dates:

United States orders: 7–15 business days
Other European and international orders: 10–20 business days

Delays caused by customs hold-ups, flight delays, regional logistics congestion, and other uncontrollable factors do not fall within our liability and are not eligible for unreasonable refunds or compensation claims.

4. Shipping Fees & Tax Rules

All shipping fees and cross-border handling fees are displayed in real time on the checkout page. The final checkout amount is the total payable charge with no hidden fees.

For international cross-border orders, all import duties, value-added taxes, customs clearance fees, and local tariffs imposed by the destination country shall be borne solely by the recipient. We are not responsible for any international taxes, return shipping fees, or secondary logistics costs. Customers are responsible for understanding local cross-border shopping tax regulations in their regions.

5. Logistics Tracking & Order Inquiry

Once your order is shipped, the tracking number will be automatically updated in your order dashboard for real-time tracking. All officially shipped packages support traceable logistics records. If no tracking information is available, please contact our customer service for verification. We only recognize official logistics tracking data as valid evidence for after-sales judgment.

6. Shipping Address Requirements

Users must provide accurate and complete recipient information including full name, valid phone number, detailed shipping address, and postal code. We are not liable for any loss, delay, return, or non-delivery caused by incorrect addresses, incomplete information, unreachable phone numbers, or unsuccessful recipient collection. All related fees and losses arising from user input errors shall be borne by the user, and free reshipment or refund services will not be provided.

7. Package Acceptance Rules

Upon receiving your package, please inspect the outer packaging for damage, moisture, tampering, or abnormal conditions on-site. If any logistics abnormality is found, please retain photos or video evidence and contact our official customer service immediately.

Once a package shows “delivered” or “signed” status, the order is deemed successfully fulfilled. Complaints regarding package damage, missing items, or shipping issues raised after signature without valid official logistics evidence will not be accepted.

8. Handling of Logistics Exceptions

For issues such as lost packages, long-term tracking stagnation, logistics detention, or in-transit damage, we will assist customers in verifying problems with the logistics provider:

If confirmed as shipping or logistics provider liability, we will offer solutions including free reshipment or full refunds.
Logistics abnormalities caused by user reasons, local policy restrictions, or force majeure are not eligible for free reshipment or refunds.

9. Refusal & Return Shipping Rules

For non-quality-related reasons, if customers refuse delivery or return packages without valid cause, all round-trip shipping fees, customs charges, detention fees, and handling fees shall be borne by the customer. We reserve the right to deduct corresponding logistics losses from refund amounts. All losses incurred by returned packages are the customer’s responsibility.

10. Force Majeure Disclaimer

We shall not be held responsible for shipping delays, delivery failures, package detention, or service interruptions caused by natural disasters, extreme weather, epidemic control, international logistics suspension, customs policy adjustments, regional conflicts, traffic control, or other force majeure situations. We may assist users with delayed shipment, order cancellation, or full refunds according to customer needs without additional liability.

11. Policy Update & Right of Interpretation

Nexiobeauty reserves the final right of interpretation for this Shipping Policy. We reserve the right to revise and update these terms according to logistics channel adjustments, industry standards, and cross-border policy changes. Updated clauses take effect immediately upon website publication without separate user notification.