Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nexiobeautyofficial@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nexiobeautyofficial@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at huahay5632@gmail.com.

Return and Refund Policy（Official English Version）

Return & Refund Policy

Last Updated: 2026

Thank you for shopping with Nexiobeauty. We strictly control the quality of our skincare and makeup products and are committed to providing high-quality shopping experiences for global customers. The following official return, exchange and refund rules apply to all orders placed on our official website.

1. Return Eligibility & Time Limit

Customers may apply for returns and refunds for eligible products within 30 calendar days after receiving their orders. All returned products must meet all of the following requirements:

The products are unused, unopened and intact, with all original outer packaging, labels and sealing packages retained.
The products have no man-made damage, unauthorized disassembly, or extrusion damage after delivery.
Return applications must be submitted within the valid 30-day after-sales period.

We strictly comply with the consumer protection standards for global cross-border e-commerce and adhere to fair and transparent after-sales service principles.

2. Non-Returnable Products

In accordance with health and safety specifications and cross-border logistics regulations, the following items are final sales and cannot be returned or exchanged:

Opened, used or partially consumed skincare and makeup products
Clearance items, flash sale products and discounted promotional goods
Free gifts, trial samples and supporting accessories included with orders
Products damaged due to improper personal use, improper storage or secondary man-made damage after receipt

3. Handling Rules for Damaged, Defective or Incorrect Items

If you receive products that are damaged, defective, expired, or incorrectly shipped in quantity or style due to our production or shipping errors, we will provide free after-sales solutions with no cost borne by customers:

Full refund
Free replacement of brand-new products
Equivalent store credit

Please contact our customer service within 48 hours after receiving the package, and provide clear photos or videos of the outer package and problematic products for verification and processing.

4. Return Shipping & Fee Regulations

Customer-initiated returns: All return shipping fees, international tariffs, taxes and related handling fees shall be borne by the customer. The original shipping fee of the order is non-refundable.
Store-initiated returns (quality problems / shipping errors): All return shipping fees and replacement costs shall be borne by our store.

All returned packages must be shipped with trackable logistics. We reserve the right to refuse refunds for packages without valid logistics tracking information.

5. Refund Processing Time

After we receive and inspect the returned products and confirm they meet the return standards:

The refund process will be completed within5-10 working days.
The refund amount will be returned to your original payment account.
The actual arrival time of funds is subject to the processing rules of your corresponding bank or payment platform.

6. Exchange Policy

Unopened and unused eligible products can be exchanged within the 30-day after-sales period. If you need to exchange for different shades, specifications or styles, please contact customer service in advance for registration. If there is a price difference between the exchanged product and the original order, the difference will be refunded or charged accordingly.

7. Return Instructions for International Orders

For all international orders outside the United States, customers shall bear all local return shipping fees, customs clearance fees, import and export taxes and other additional logistics costs. Our store will not bear any additional cross-border fees for returns caused by non-quality issues.

8. Return Application Process

All return applications must be submitted via our official email:

Official After-sales Email: nexiobeautycontact@outlook.com

Please provide your order number, full name, return reason and real product proof photos when applying. Our customer service team will reply within 24 hours and guide you through the entire return process.

9. Policy Update Rules

Nexiobeauty reserves the right to update and revise this Return and Refund Policy at any time. The latest updated policy will be displayed on the official website and take effect immediately without separate prior notice.